It’s hard working on, erm…. with a support desk

We’ve probably all done it. You are not the only one working with incoming deluge of user emails/chats/messages, so its easy to lose track of where you are.

But £$%& is it frustrating when it happens…

@tweethue What's with v1.10.1.42 of HueSync? Every PC sleep => pic.twitter.com/AWrcXNT6ac
— Al (@AlSki_net) April 23, 2023

https://platform.twitter.com/widgets.js

Hi there, we're sorry to see that you're facing issues syncing your lights. Could you tell us what your set-up is?
Are you using the Hue Sync app or the Hue app (which has integrated this Sync function)?
— Philips Hue (@tweethue) April 23, 2023

https://platform.twitter.com/widgets.js

Hue Sync, Win 11 Pro 25300.1000, NVidia driver 31.0.15.3550. Issues only started after Hue Sync update.
— Al (@AlSki_net) April 24, 2023

https://platform.twitter.com/widgets.js

Thanks for your reply. It seems like there's a compatibility issue with the update to Windows 11. Could you uninstall the Sync app, reboot your PC and clear the app cache?
In the directory go to: C:\Program Files\Hue Sync\Installation\Uninstall Hue Sync.exe
2: Click on “yes”
— Philips Hue (@tweethue) April 24, 2023

https://platform.twitter.com/widgets.js

>There could be a Hue Sync/Data folder that you also need to delete to clear the cache completely. This might be a hidden file.
We'll await your update! https://t.co/Z4S8JkuhTy
— Philips Hue (@tweethue) April 24, 2023

https://platform.twitter.com/widgets.js

Same problem. pic.twitter.com/PtdI18JkTE
— Al (@AlSki_net) April 24, 2023

https://platform.twitter.com/widgets.js

BTW, Are you reading the correct script? 3 discrepancies so far
Hue App is only IOS & Android, not Windows.
No ../Hue Sync/installation/uninstall.exe, you register with MsiExec.exe /X{E971B544-FF86-48F0-BA48-8491FF25D75F}.
Not AppCache, but C:\Users\.\AppData\Roaming\HueSync
— Al (@AlSki_net) April 24, 2023

https://platform.twitter.com/widgets.js

No event log, but there is a crash file
Xcµ‡ ôgµ‡ ŸÅ\6U5àý
00: HueSync.exe+0x10D19D
01: HueSync.exe+0x31341C
02: KERNELBASE.dll+0x77EE9
03: ntdll.dll+0xDB0D2
04: ntdll.dll+0xA39A0
05: ntdll.dll+0xA418F
06: ntdll.dll+0x184AC
07: ntdll.dll+0xA3A8E
— Al (@AlSki_net) April 24, 2023

https://platform.twitter.com/widgets.js