We’ve probably all done it. You are not the only one working with incoming deluge of user emails/chats/messages, so its easy to lose track of where you are.
But £$%& is it frustrating when it happens…
https://platform.twitter.com/widgets.js@tweethue What's with v1.10.1.42 of HueSync? Every PC sleep => pic.twitter.com/AWrcXNT6ac
— Al (@AlSki_net) April 23, 2023
https://platform.twitter.com/widgets.jsHi there, we're sorry to see that you're facing issues syncing your lights. Could you tell us what your set-up is?
— Philips Hue (@tweethue) April 23, 2023
Are you using the Hue Sync app or the Hue app (which has integrated this Sync function)?
https://platform.twitter.com/widgets.jsHue Sync, Win 11 Pro 25300.1000, NVidia driver 31.0.15.3550. Issues only started after Hue Sync update.
— Al (@AlSki_net) April 24, 2023
https://platform.twitter.com/widgets.jsThanks for your reply. It seems like there's a compatibility issue with the update to Windows 11. Could you uninstall the Sync app, reboot your PC and clear the app cache?
— Philips Hue (@tweethue) April 24, 2023
In the directory go to: C:\Program Files\Hue Sync\Installation\Uninstall Hue Sync.exe
2: Click on “yes”
https://platform.twitter.com/widgets.js>There could be a Hue Sync/Data folder that you also need to delete to clear the cache completely. This might be a hidden file.
— Philips Hue (@tweethue) April 24, 2023
We'll await your update! https://t.co/Z4S8JkuhTy
https://platform.twitter.com/widgets.jsSame problem. pic.twitter.com/PtdI18JkTE
— Al (@AlSki_net) April 24, 2023
https://platform.twitter.com/widgets.jsBTW, Are you reading the correct script? 3 discrepancies so far
— Al (@AlSki_net) April 24, 2023
Hue App is only IOS & Android, not Windows.
No ../Hue Sync/installation/uninstall.exe, you register with MsiExec.exe /X{E971B544-FF86-48F0-BA48-8491FF25D75F}.
Not AppCache, but C:\Users\.\AppData\Roaming\HueSync
https://platform.twitter.com/widgets.jsNo event log, but there is a crash file
— Al (@AlSki_net) April 24, 2023
Xcµ‡ ôgµ‡ ŸÅ\6U5àý
00: HueSync.exe+0x10D19D
01: HueSync.exe+0x31341C
02: KERNELBASE.dll+0x77EE9
03: ntdll.dll+0xDB0D2
04: ntdll.dll+0xA39A0
05: ntdll.dll+0xA418F
06: ntdll.dll+0x184AC
07: ntdll.dll+0xA3A8E
https://platform.twitter.com/widgets.jsOh and it is catchable in the debugger, but without symbols… pic.twitter.com/ZdxlVN8c6x
— Al (@AlSki_net) April 24, 2023
https://platform.twitter.com/widgets.js https://twitter.com/messages/media/1650773389827620868 https://twitter.com/messages/media/1650773467090808836 9:07 AMThank you for letting us know. Could you send us the screenshots again in a direct message?
— Philips Hue (@tweethue) April 24, 2023

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